Privacy

1. GENERAL PROVISIONS

This Privacy Policy applies to users of the Website available at: http://hotelolympic.pl and is effective as of September 2025. The Data Controller of users' personal data is: Centrum Sportowo-Rekreacyjne „Zawodzie” Sp. z o.o., ul. Grażyńskiego 10, 43-450 Ustroń, Poland, registered in the Register of Entrepreneurs under number 5482348364. Data Protection Officer contact details: e-mail: ado@hotelolympic.pl

§2. PERSONAL DATA

In connection with the implementation of the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter referred to as the “GDPR”), we inform you that: We process personal data for the following purposes:

• Performance of a contract or taking steps at the request of the data subject prior to entering into a contract (legal basis: Article 6(1)(b) GDPR);
• Handling inquiries (Article 6(1)(f) GDPR);
• Processing complaints and claims (Article 6(1)(b) GDPR);
• Maintaining documentation and fulfilling legal obligations incumbent upon the Controller (Article 6(1)(c) GDPR);
• Sending newsletters (Article 6(1)(a) GDPR);
• Monitoring and improving the quality of services provided – including requests to complete surveys or answer questions regarding service quality (Article 6(1)(f) GDPR);
• Displaying personalized commercial information on social media platforms (Article 6(1)(a) GDPR).

Providing personal data is voluntary; however, it is necessary to use our services. Where consent is required, it is given voluntarily by selecting the checkbox containing the terms of the consent. If a person has consented to the processing of personal data (legal basis: Article 6(1)(a) GDPR), the data will be processed until the consent is withdrawn. After withdrawal, information regarding who provided consent, when it was provided, and what consent was granted may be archived for the purpose of establishing, pursuing, or defending legal claims. In all other cases, personal data will be processed for the period necessary to achieve the purpose for which it was collected (e.g., performance of a contract, responding to inquiries, compliance with tax regulations, etc.). The retention period depends on the possibility of establishing, pursuing, or defending claims, or where data retention is required under tax regulations. Consent may be withdrawn at any time by clicking the appropriate link or by sending an e-mail to: ado@hotelolympic.pl. Every data subject has the right to access their personal data, rectify it, erase it, restrict its processing, object to processing, request data portability, and lodge a complaint with the competent supervisory authority. Transaction data, including personal data, is transferred directly by the user to the payment service provider. Visitors to the Website may complete a form and subscribe to the newsletter by providing an e-mail address and/or telephone number, which may be used for automated contact. Visitors to the Website may also consent to the conduct of advertising campaigns on social media platforms targeted on the basis of their e-mail address.

§3. DATA RECIPIENTS

We use the services of software development companies and IT system maintenance providers with whom we have concluded appropriate agreements. These agreements include provisions regarding data processing and confidentiality. The data is not disclosed to these companies, and none of them is authorized to process the data in any manner other than that specified in the agreement. If such companies have access to your data, they may process it solely for the purpose of ensuring the proper provision of services.

§4. COOKIES

Cookies are transmitted to web browsers, stored on users’ devices, and subsequently read by the server each time a connection to the Website is established. Please note that storing cookies does not enable us to access your private device or read any data other than that stored in the cookies themselves. We use so-called technical cookies, which enable the proper transmission of communications, remember your settings, and allow us to create basic website statistics. We use cookies and related technologies to collect data that helps us analyze traffic on the Website. This allows us to optimize its performance, improve the solutions most frequently used by visitors, and display tailored messages and offers. You may give, refuse, withdraw, or manage your consent by clicking here. We use the following cookies:

• Google Advertising Products GVL #755
• Meta Pixel GVL #65534

Cookie categories: Necessary (default)
Ensure the proper functioning of the Website and the reservation system, including the Profitroom reservation system. Analytical (optional)
Used to analyze website traffic, for example through Google Advertising Products GVL #755. Marketing (optional)
Used to personalize advertising content and measure its effectiveness. Technically used cookies: Necessary: PHPSESSID Analytical: _ga Marketing: _gcl_au, _fbp Some cookies may be placed by the provider of the Online Reservation System, Profitroom, solely for the following purposes:

• Improving and supporting the reservation process;
• Analyzing and collecting statistical data regarding the use of the Website and the online reservation system in order to improve them.

The provider of the Online Reservation System informs users about installed cookies within the user interface of that system.